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FAQ

Looking for answers? Clear all your questions about My Xcell Network.

How to log in as a user to My Xcell Network system?

In the following video, you can see how to access the My Xcell Network system. There you can see the calls made from the number of the user that you are logging in to. Also your billing, and much more.

How to send a fax from the website?

We explain step by step how to send a fax from the website.
Reminder: you can only send PDF documents. If you need to send images, word documents, etc, remember to convert them to PDF in order to send them. There are different ways to send a fax, just choose the one you prefer and watch the tutorial.

How to download the Fax application and how to use it?

Below we will briefly explain how to download the application to send faxes from your computer and how to use it.
Reminder: you can only send PDF documents. If you need to send images, word documents, etc, remember to convert them to PDF in order to send them. There are different ways to send a fax, just choose the one you prefer and watch the tutorial.

How to send faxes through email?

This is the way to send faxes from the email account that you register with My Xcell. We recommend this way because is the fastest process.
Reminder: you can only send PDF documents. If you need to send images, word documents, etc, remember to convert them to PDF in order to send them. There are different ways to send a fax, just choose the one you prefer and watch the tutorial.

How to change the password?

Here is a step-by-step guide on how to change the password to access the My Xcell Network system. Before changing it, remember that it must contain special characters such as dot (.), star (*), numbers, and capital letters. Once changed, do not forget to write it down in a safe place so that you do not lose it.
Remember! you must use the email associated to your My Xcell account. If you forgot your email address, contact us and we will help you recover this information.

How to forward calls?

We explain step by step how to make a call forwarding from your business number to any other phone number. It is a very useful tool for when you are out of the office and do not want to miss calls.

How to download and listen to calls?

Learn how to download and listen to calls from the My Xcell platform. Remember to access the platform through a browser other than Chrome, as this sometimes presents failures.